Office MRU: +230 4655826
Digital Paradigm
 
 
 
 
 
 
Services
 
Digital Paradigm is renowned for specialization in customized software development. We have initiated application of a set of reusable components that allows significant enhancement in time management efficiency, increases reliability and minimizes risks in custom enterprise solution development. Some of the services Digital Paradigm provides can be listed under the following heads

* E-Business
* Web Design
* System Analysis
* Client/Server Application Development & Implementation
* Professional Data-Entry Services

Keeping an adaptive approach to technologies and changing technical market, we give our clients an efficient and personal service.

Call Center
Digital Paradigm is an innovative business entity which processes outsourcing, provides telecommunication consultation and caters system services. We assist in a diverse arena of technicalities integrating providence of data communication network solutions, back office processing, health care industry and state of art BPO solutions such as call response centers and customer services operations.

As a part of our Business Processing Outsourcing (BPO) initiative, Digital Paradigm has established an international Call Center to provide reliable, cost-effective inbound and outbound outsourcing solutions for a variety of industries catering customers in the US and UK. The capabilities and stability of our services can be evaluated through some of the key features of our reliable set up given below.

Service Sectors
We are currently serving customers in two broad areas:

Inbound Services
The inbound call services we currently provide include:

* Customer information services
* Technical support for IT products and platforms
* Information desk services
* Customer acquisition, retention and loyalty programs
* E-business support (email management, IM, Chat support etc)

Our call centre is accoutered with integrated IVR and an inbound ACD function that allows multiple call handling, calls queuing, greeting messages, voice mail services etc, and operates on 24 7 hour basis.

Outbound services
Our outbound services are designed to help companies generate qualified business leads, retain customers and diversify their extant access to clients, process orders, update databases, provide vigilant response and consistently deliver an enhanced level of customer contact.

Our business philosophy focuses on building enhanced customer trust and loyalty. We take the time necessary to comprehend your marketing requirements and assure that our services satiate your objectives. Our telemarketing and corporate marketing services include:

* Outsourced sales teams for consumer and corporate marketing
* Lead Generation, Qualification and Lead Management
* Customer Service Audit
* Collections & receivable
* Registration and Events Management (Seminars, Road shows, etc)
* Trade Show Lead Management
* Targeted List Acquisition

Our versatile expertise perform outbound calling that amplifies your market penetration and creates a significant and direct impact on your bottom line.


Data Conversion
Digital Paradigm is a leading outsourcing company providing data processing services to customers worldwide. We have the industry experience, state of the art technology, and the flexibility to accommodate the needs of our clients. Our approach to data entry and the technologies we employ enable us to deliver the highest levels of data quality, accuracy, and quick turnaround while addressing your need for document and data security and confidentiality. We specialize in processing OMR machine-readable documents, which saves you time and money.

When your company hires Digital Paradigm, we develop a service plan for your specific data entry projects and forms processing requirements. Digital Paradigm can provide mail receipt, sortation, and batching for direct mail campaigns or projects involving large volumes of inbound customer response or application forms.

When processing addresses, we utilize a sophisticated address correction & verification process to assure clients that address information is current, accurate, and deliverable. For large, ongoing projects, we are able to structure our staffing and work flow to accommodate a variety of turnaround scenarios.

Client original source documents are NEVER distributed to data entry operators. All documents are first scanned using high-speed document scanners. Data is then either extracted using text recognition methodologies or is keyed from scanned image. When required, we utilize the services of a certified document destruction firm to dispose off clients’ source data, thus insuring that your documents do not fall into wrong hands.

Digital Paradigm's production systems are housed in TWO off-site data centers -- a primary site and a second "hot backup" site 15 miles away, featuring 100% redundancy of equipment and systems. All data on the primary site is backed up nightly, thus insuring rapid failover capability in case the primary site ever becomes unavailable. To provide redundancy in Internet connectivity, both the primary and the backup sites are served by multiple backbone providers, insuring minimal downtime if any.

Digital Paradigms’ data collection capabilities are tailored to address almost all aspects of any project by (1) fostering a "customer-first" attitude, and (2) addressing aptly the needs and desires of our clients. Thus, each service is unique, depending on the requirements of your organization. Digital Paradigm is leading the charge to adopt new media alternatives for data gathering. When 100% accuracy is required, DP
 
 
Digital Paradigm is renowned for specialization in customized software development. We have initiated application of a set of reusable components that allows significant enhancement in time management efficiency, increases reliability and minimizes risks in custom enterprise solution development. Some of the services Digital Paradigm provides can be listed under the following heads
 
* E-Business
* Web Design
* System Analysis
* Client/Server Application Development and Implementation
* Professional Data-Entry Services
 
Keeping an adaptive approach to technologies and changing technical market, we give our clients an efficient and personal service.